Terms of Service

1. Introduction and Acceptance of Terms

Welcome to UserFirst (“UserFirst”, “we”, “us”, or “our”), an individual. These Terms of Service (“Terms”) govern your access to and use of our AI-powered services, including generation of images inspired by the Studio Ghibli visual style, available at https://ghibliimage.com (the “Service”). The Service is offered under the name GhibliImage.

By creating an account, buying a credit package, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

If you do not agree to these Terms, do not use the Service. Continued use after an update is acceptance of the revised Terms.

2. Description of the Service

2.1 What we provide

UserFirst provides an AI-powered platform that lets you turn photos and text prompts into original images in a Studio Ghibli-inspired style. The Service is digital software provided over the internet (SaaS). GhibliImage is not affiliated with, endorsed by, or sponsored by Studio Ghibli. Do not present Output as official Studio Ghibli artwork.

2.2 Nature of the Service

The Service is an intangible digital product. Access is granted as soon as payment is confirmed. Because delivery is immediate, refunds are limited as described in Section 7.

2.3 AI model dependency

The Service uses a third-party AI model provider, OpenAI. Performance and availability can depend on that provider. We will notify users of material outages.

3. Account Registration

3.1 Creating an account

You must create an account with accurate and complete information. You are responsible for keeping your login credentials confidential and for all activity under your account.

3.2 Account security

• If you notice unauthorized use, contact easytoreach365@gmail.com immediately.
• Do not share your login credentials with anyone else.
• Keep the email address on your billing account working.

3.3 Organization accounts

If you register on behalf of a company or other organization, you represent that you are authorized to bind that organization.

4. Credit Packages

We sell image credits as one-time packages. Each purchase is a single charge for the credits listed on that package. It does not renew, and there is no subscription to cancel. Current packages and prices are at https://ghibliimage.com/pricing.html.

We may change package features or prices. A price change applies only to purchases made after it is posted. It does not create another charge for a package you already bought.

5. Billing and Payment

5.1 One-time charge

When you buy a package, you authorize UserFirst to charge your payment method once, for that package only. We do not charge that payment method again for the same purchase. Buying another package is a new charge that you start yourself.

5.2 Taxes

Prices exclude applicable taxes (including VAT, GST, and sales tax) unless stated otherwise. Where the law requires it, we will collect and remit those taxes.

6. No Recurring Charge

Packages are not subscriptions. There is no renewal date and nothing to cancel. Credits from a completed purchase stay on your account until you use them. Deleting an account is described in Section 13.

7. Refund Policy

7.1 General policy

Because the Service is an intangible digital product delivered immediately, package fees are non-refundable except as stated in this Section 7.

7.2 When a refund is available

• 7-day guarantee for a first purchase. A first-time buyer may request a full refund within 7 days of the charge if usage has not exceeded 10% of that package’s credits.
• Duplicate charges. A charge made twice because of a billing error is refunded in full.
• Verified outage longer than 72 hours. If we cause an extended outage, we will refund the unused credits from that purchase or add replacement credits.
• Statutory rights. Where the law gives a withdrawal or refund right, including the 14-day cooling-off period in the EU and the United Kingdom, that right remains in effect.

7.3 How to request a refund

Email easytoreach365@gmail.com with your account email, transaction ID, and the reason for the request. We will acknowledge the request within 2 business days and return an approved refund to the original payment method within 5 to 10 business days.

7.4 Amounts that are not refunded

• Fees for credits that have already been used, except in the cases in Section 7.2.
• Accounts closed for violating these Terms or the acceptable use policy.

8. Billing Disputes

If you believe a charge is wrong, email easytoreach365@gmail.com before you dispute the transaction with your bank. We will reply within 2 business days and correct a confirmed billing error within 5 business days.

9. AI Content and Intellectual Property

9.1 Ownership of output

Subject to these Terms, AI content generated from your inputs (“Output”) belongs to you. You may use Output only for lawful personal, non-commercial purposes allowed by Section 10. Commercial use is not permitted on any package.

9.2 License to your inputs

When you submit content to the Service (“Input”), you grant UserFirst a limited, non-exclusive license to use that Input only to provide the Service to you. We do not use your Input to train AI models unless you expressly agree.

9.3 Third-party AI models

The Service uses OpenAI. Output can reflect that provider’s models. We do not guarantee a particular quality of Output, and we are not responsible for content produced by a third-party model.

9.4 Accuracy of AI output

AI-generated content can contain errors or inaccuracies. You are responsible for reviewing and verifying Output before you rely on it.

10. Acceptable Use

10.1 Permitted use

Use the Service only for lawful personal, non-commercial purposes that comply with these Terms. Output may not be used in advertising, products for sale, client work, or any other commercial setting. Do not present Output as official Studio Ghibli artwork.

10.2 Prohibited generated content

You may not prompt, upload, generate, save, or share any of these six categories. Each category is prohibited on its own:

1. Pornography / NSFW. Sexual, nude, or sexually suggestive content, including sexualized images of real people.
2. Violence / gore. Graphic violence, gore, or content that promotes physical harm.
3. Hate speech. Content that attacks or incites hatred against a person or group because of race, ethnicity, nationality, religion, gender, sexual orientation, disability, or a similar trait.
4. Child-unsafe content (CSAM). Any sexual content involving a minor, and any content that sexualizes a child.
5. Deepfakes / impersonation. Face swaps, nudification, intimate-scene compositing, and fabricated statements or actions of a real person, whether or not that person consents.
6. Copyright or trademark infringement. Content that copies a protected character, brand, or artwork, or that is presented as official Studio Ghibli work.

An artistic, fictional, or educational framing does not make pornography, graphic violence, or hate speech allowed. The full rules, including how we review content and how to appeal, are in the Acceptable Use Policy.

10.3 Other prohibited use

You also agree not to:

• Use Output for commercial purposes, including advertising, merchandise, client work, resale, or any use that promotes a business or earns money.
• Upload another person’s photo without their permission. Permission does not allow a deepfake prohibited in Section 10.2.
• Generate illegal, defamatory, harassing, or fraudulent content, or content that encourages self-harm.
• Create malware, phishing content, or tools for cyberattacks.
• Bypass or interfere with the Service’s security or content filters, including with jailbreak prompts.
• Resell or sublicense access without prior written approval.
• Use the Service’s inputs, outputs, model responses, or any derivative data to train, fine-tune, benchmark, distill, or otherwise develop an AI or machine-learning model that competes, directly or indirectly, with the Service or with UserFirst’s products.
• Scrape, extract, or collect model outputs at scale for any purpose other than your own authorized use.
• Present AI-generated content as the work of a licensed human professional, such as a physician, lawyer, or financial adviser, where doing so could cause harm.
• Violate any applicable law, regulation, or card-network rule.

10.4 Content moderation

Prompts are screened before an image is generated, and generated images are screened before they are shown. Screening uses OpenAI’s safety systems and our blocklist of prohibited terms. The blocklist covers pornography and NSFW terms, child-unsafe terms, violence, hate speech, self-harm, deepfakes, celebrity impersonation, and copyrighted characters and brands. We update it when we see new abuse. A blocked prompt is not generated. Flagged output is withheld. UserFirst then reviews flagged items and user reports. Critical child-safety reports are handled first.

10.5 How to report content

Email easytoreach365@gmail.com with the subject “Content report”. Include the prompt or image, your account email, and which rule it breaks. We confirm receipt, classify the report, review it, and email you the outcome. Reporter identity is kept confidential. False or abusive reports can lead to action against the reporter. Response times are in the Acceptable Use Policy.

10.6 Enforcement

If you break these rules we may warn you, remove the content, reduce or remove credits, suspend the account, or close it permanently. Remaining credits are forfeited when an account is closed for a serious or repeated violation. Child-safety and other criminal violations may be reported to the authorities. You can appeal by emailing the same address within 14 days. We reply within 10 business days.

11. Data, Privacy, and Security

Your use of the Service is subject to our Privacy Policy at https://ghibliimage.com/privacy.html. Payment card data is handled only by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers. Account data is kept for 90 days after the account is closed and then deleted.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and accuracy of AI output.

12.2 AI-generated content

AI output from the Service may be inaccurate, incomplete, or out of date. Do not use it as legal, medical, financial, or other professional advice. Check with a qualified professional before you act on AI content.

12.3 Limitation of liability

To the maximum extent permitted by law, UserFirst is not liable for indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

13. Term and Termination

These Terms stay in effect while you use the Service. We may suspend or terminate your account if you materially breach these Terms, if we suspect fraud, or if the law requires it. If we end the Service for a reason other than your breach, we will refund unused credits from your one-time purchases in proportion to the credits still unused. You may delete your account at any time by contacting easytoreach365@gmail.com.

14. General

We may update these Terms at any time. For a material change, we will email you at least 14 days before it takes effect. Continued use is acceptance. If any provision is held invalid, the rest remain in full effect. These Terms, the Acceptable Use Policy, and the Privacy Policy are the entire agreement between you and UserFirst.